Working with Team Lawfecta
Common Queries About Outsourcing Services and Collaborating with Lawfecta.Project Management Platform
Why should attorneys use Lawfecta's platform?
Lawfecta's platform offers attorneys a powerful solution to streamline their workflow, enhance collaboration, and deliver exceptional results for their clients.
Our project management platform provides real-time updates on the status of your projects.
You can view task progress, timelines, and any updates or changes made by your virtual paralegal.
What are the sections of the Lawfecta project management system?
The project management funnel comprises several key sections.
Basic questions about Lawfecta
What does my Client Support Manager do?
Continual review and feedback process are an integral part of our commitment to delivering exceptional service and fostering a thriving professional relationship with you.
How does the working relationship with a dedicated Team Member function?
Each of our plans includes a dedicated Team Member and you will work on a one-on-one basis, directly assigning tasks to them.
Basics of our sign up and onboarding process
I don’t know if I need a Paralegal or Legal Secretary. What is the difference?
The choice between a virtual Paralegal or a virtual Legal Secretary generally depends on the specific tasks you need assistance with.
What is the turnaround time for onboarding?
The duration of the onboarding process is contingent on how quickly we can pair you with a Team Member who aligns well with your business needs and preferences.
How do I sign up for services?
Our onboarding process is designed to be as effortless and efficient as possible, ensuring you can quickly start benefiting from your Team Member's expertise and support.
Basics of your company security
What kind of data security can I expect?
Our project management and billing platform is fortified with bank-grade security measures, ensuring your data remains protected at all times.
How can I protect my company information?
All Lawfecta staff have signed a general confidentiality agreement about not sharing information or intellectual property.
Is it possible to grant my Team Member access to my systems and communicate via email, or am I required to use a specific platform to assign tasks and upload documents?
You have the flexibility to grant your Team Member access to any software or applications necessary for them to assist you effectively.
Basics of Paralegals and Legal Secretaries
Do you prepare demand letters?
With a rich background in law firms, our Team Members have the requisite knowledge and adhere to all relevant protocols and procedures in legal practice.
Basics of working with a Team Member
What can I expect in terms of my Team Member's availability and response times?
To facilitate smooth operations, we request clients to communicate any specific requirements or expectations regarding turnaround time at the time of assigning the task to their Team Member.
Are Lawfecta Team Members meant to replace in-office staff?
Lawfecta Team Members can fill in gaps, handle overflow work, and provide specialized knowledge that may not exist within your in-house team.
What is the turnaround time on work performed?
In order to ensure seamless workflow and deliverables, we kindly ask our clients to provide any specific requirements or turnaround time expectations while delegating the tasks to their dedicated Team Member.
How can my firm benefit from providing a branded email to our Lawfecta Team Member?
It can also help maintain a consistent branding experience, which can contribute positively to your firm's reputation and public image.
Basics of Billing and Retainers
Can you explain the different types of service plans that Lawfecta offers?
We offer a variety of service plans that are designed to match your requirements.
What is the recommended approach for clients signing up for a subscription with Lawfecta?
Starting with a less intensive subscription allows you to understand your new working relationship, manage expectations, and evaluate the type and volume of work your Team Member can handle.
How do Subscription Retainers work?
A Subscription Retainer means that you'll have a dedicated Team Member who will evolve alongside your firm.